If something about a session or interaction with this practice hasn't sat right with you, I'd rather know. This page sets out how to raise it and what happens next.
Most concerns are best raised directly and early, while there's still an easy chance to adjust course. You can raise anything, however small, in session, or via the contact page. I take this seriously and will respond within one working day.
If you'd prefer to raise something formally, or a direct conversation hasn't resolved it, please put it in writing via the contact page, outlining what happened and what resolution you're looking for. You'll receive an acknowledgement within two working days and a substantive response within ten.
You're entitled to raise a concern with the relevant governing body directly rather than with me, particularly if it concerns professional conduct. Details of the bodies this practice is accredited under are listed on the About page and the Client Welcome page.